Legal/Privacy Policy

Privacy Policy

Your Data

Last updated: January 15, 2025. This policy describes how pkg.lat collects, uses, and protects your information.

TL;DR
No selling

We never sell your personal data to third parties.

Minimal collection

We only collect what's necessary to provide our services.

Your control

You can access, export, or delete your data anytime.

Contents
[01]Information We Collect[02]How We Use Your Information[03]Data Security[04]Data Sharing[05]Data Retention[06]Your Data Protection Rights[07]Cookies & Tracking[08]Contact Us
01

Information We Collect

  • Account Information: When you create an account, we collect your name, email address, and payment information.
  • Usage Data: We collect information about how you interact with our services, including container metrics, resource consumption, and API calls.
  • Technical Data: We collect IP addresses, device information, and browser type. IP addresses and related technical data are tracked and retained for abuse prevention, security monitoring, and fraud detection purposes.
  • Cookies: We use cookies and similar tracking technologies to track activity on our service.
  • We do not access the contents of your containers unless required for support or legal compliance.
02

How We Use Your Information

  • To provide and maintain our service.
  • To notify you about changes to our service.
  • To provide customer support.
  • To process payments and send billing notifications.
  • To monitor the usage of our service.
  • To detect, prevent and address technical issues.
  • To detect and prevent fraud, abuse, and security threats.
  • To track and investigate policy violations and malicious activity.
03

Data Security

  • We implement appropriate technical and organizational measures to protect your personal data.
  • We use encryption for data in transit and at rest.
  • We regularly review our security procedures to ensure they remain effective.
  • Container data is isolated per-user and not accessible by other customers.
  • Despite our security measures, no system is completely secure. In the event of a data breach or leak caused by pkg.lat, users are not entitled to refunds, compensation, or damages of any kind.
04

Data Sharing

  • We do not sell your personal information to third parties.
  • We may share data with service providers who assist in operating our platform (payment processors, infrastructure providers).
  • We may disclose information when required by law or to protect our rights.
  • Aggregated, anonymized data may be used for analytics and reporting.
05

Data Retention

  • Account data is retained while your account is active.
  • Upon account deletion, personal data is removed within 30 days.
  • Billing records may be retained longer for legal and tax purposes.
  • IP addresses and abuse-related logs may be retained for extended periods for security and compliance purposes.
  • Usage logs and technical data are typically retained for 90 days.
06

Your Data Protection Rights

  • The right to access, update or delete your personal information.
  • The right to rectification if your data is inaccurate or incomplete.
  • The right to object to our processing of your personal data.
  • The right to request restriction of processing your personal data.
  • The right to data portability - you can request your data in a portable format.
  • You can exercise these rights by contacting us at privacy@pkg.lat.
07

Cookies & Tracking

  • We use essential cookies for authentication and session management.
  • We use cookies and similar tracking technologies to track activity on our service.
  • Analytics cookies help us understand how users interact with our platform.
  • You can control cookie preferences through your browser settings.
  • We do not use cookies for advertising purposes.
08

Contact Us

  • For privacy inquiries: privacy@pkg.lat
  • For data requests: legal@pkg.lat
  • For general support: support@pkg.lat
  • Response time: We aim to respond within 30 days.